How can my organization obtain access to our Unemployment Services for Employers account?

Modified on Wed, Mar 5 at 1:21 PM

DUA Certificates of Compliance are generated through an employer's Unemployment Services for Employers account. Only authorized account administrators can add new users to an organization's Unemployment Services for Employers account in order for the new users to generate this certificate.

If no account administrator from your company exists, or if only a third-party administrator (TPA) payroll provider has access to your organization's Unemployment Services for Employers account, an authorized employee from your organization can gain access to your company's account to generate a Certificate of Compliance by following the Department of Unemployment Assistance's User Designation Form (UDF) process, outlined below.

For assistance with resolving issues directly related to the UDF process, please contact the DUA directly at:

Phone: 617-626-5075, Option 8

Step 1: The first step is to request a User Designation Form (UDF) letter. On the Unemployment Services for Employers landing page, to start an account access request the user should click “Request administrator access to an employer account”.
Step 2: On the next screen, requesting web access to an employer account is split into two separate links: If the user is starting a UDF request, they should select “Request a user designation letter”.
Step 3: After selecting the “Request a user designation letter” link, you will be presented with a summary of all necessary information to complete the request. Click “Next” to continue. Information needed to complete a request: - Federal Employer Identification Number (FEIN) - DUA Employer Account Number (EAN) - Your Name, Email Address, and Phone Number
Step 4: On the next screen you must verify your role as either an owner/officer or TPA. PLEASE NOTE: If the user submitting the request is a Third Party Administrator (TPA), they will not be able to move forward. Requests should only be submitted by owners, officers, or an authorized employee of the business.
Step 5 The next screen requires the EAN & FEIN for the account. This is a change from prior configuration which only required the FEIN. Any entries where the EAN & FEIN combination does not correspond to an account in EMT will receive the error shown below. If there are too many attempts that result in an error, the user will be locked out of EMT for 180 seconds.	This is what the screen will look like if the FEIN and EAN don't match an employer account with the DUA.
Step 6a: If the EAN & FEIN matches an account on EMT, you will be asked to verify the that the account information shown is accurate. If accurate, click "Next" Language on the screen will remind you to get access through your system administrator. If you do not have a system administrator, you must check off the appropriate box and then click Next to continue. Step 6b: Then enter information on the next screen as requested, then click "Next" once complete
Step 7a: Confirm Submission You must confirm you want to submit your request by clicking "Submit" Step 7b: The next screen will then confirm the request has been submitted and includes instructions for next steps (a user designation letter will be mailed to your employer to the address on file with the DUA)
Sample UDF Request Letter You should receive your UDF Request letter in the mail to both the mailing and, if different, the legal business address on file associated with your account. Please follow the directions on the letter to complete the User Designation process. You can view a sample letter to the right. -->
Step 8: Once you have your UDF request letter, you are ready to complete your submission. 1. Go back to the Unemployment Services for Employers landing page 2. Click "Request Administrator access to an employer account" again 3. This time, click the option "Complete a request for administrator access to an employer account"
Step 9: After selecting the “Complete a request for administrator access to an employer account” link, you will be presented with a summary of all necessary information* to complete the request. Click “Next” to continue. Please see here for the link to locate the User Designation Form you must fill out: https://www.mass.gov/lists/dua-forms-for-employers
Step 10: On the next screen the user must enter the required information along with the letter ID on the UDF request letter. PLEASE NOTE: The user’s information used to request the letter must match the information entered on the UDF letter request submission: User email address Employer FEIN and EAN Letter ID on the User Designation Request letter	If any of the fields do not match, the above error message will be displayed.
Step 11a: If all fields match the original request, you will proceed to the next screen where they must upload a completed User Designation Form. Step 11b: After uploading the UDF, you will be asked to confirm your submission. Click Submit at the bottom of the screen to confirm.
Step 12: Submission Confirmed Confirmation is displayed to the user notifying them that their request will be reviewed by a DUA agent.

For additional information, see the attached for instructions in PowerPoint format provided by the DUA.

Attachments (1)

pptx

User Designa....pptx
1.59 MB