How do I add an Additional Contact to my provider account?

Modified on Tue, Nov 14, 2023 at 2:37 PM

Note that only Administrators can add additional users. Every organization gets up to 4 users: one Administrator, and up to 3 Additional Contacts.

Once you log in to the Express Provider Portal, navigate to the box on the right of your page that says, “Admin Settings.” Click on the box. Once in your admin settings, click the box that says “New” and in the pop-up window that appears, enter the first, last, and email address of the contact you wish to add. You may add additional details if pertinent. Scroll down in the pop-up window and underneath “Express Training Portal Contact type,” select “Additional Contact” as the contact type.

Please note the following:

Organizations can only have one Administrator. Only Administrators can add or remove Additional Contacts, request updates to organizational information on file, and elect to close the organizational account on Salesforce.
Additional Contacts can submit courses for approval on the Express Provider Portal, make edits to courses, and archive courses, but cannot add other contacts nor close the organizational account.
Organizations can have up to three Additional Contacts associated with their account on the Express Provider Portal.